Your Privacy Matters
at bajebd
At bajebd, protecting the personal data of our players across Bangladesh is a core responsibility, not an afterthought. This Privacy Policy sets out exactly what data we collect, why we collect it, how we store and protect it, and the rights you hold over your own information.
How bajebd Handles Your Data
No Sale of Personal Data
bajebd never sells, rents, or trades your personal information to third-party marketers or data brokers. Your data exists solely to power your gaming experience and keep your account secure.
Industry-Standard Encryption
All data transmitted between your device and bajebd's servers is protected by SSL/TLS encryption. Sensitive fields such as payment details and passwords are encrypted at rest using AES-256.
You Control Your Data
Registered players can request access to, correction of, or deletion of their personal data at any time by contacting our support team. We process all data requests within 30 calendar days.
Transparent Cookie Use
We use cookies strictly to maintain session state, remember your preferences, and analyse aggregated platform performance. We do not deploy third-party advertising trackers or behavioural profiling cookies.
Defined Retention Periods
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. Inactive account data is reviewed annually.
Minimal Data Collection
bajebd follows a data minimisation principle — we only collect information that is genuinely required to operate your account, process your transactions, and deliver a safe, compliant gaming environment.
- Introduction and Scope
- Personal Data We Collect
- How We Use Your Personal Data
- Data Sharing and Disclosure
- Cookies and Tracking Technologies
- Data Retention
- Your Data Rights
- Data Security Measures
- Minors and Age Restrictions
- Third-Party Links and Services
- Changes to This Privacy Policy
- Contact and Data Requests
1. Introduction and Scope
This Privacy Policy (the "Policy") describes how bajebd ("bajebd", "we", "us", or "our"), the operator of the online casino and sports betting platform at bajebd.app, collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use our platform, including all associated pages, mobile interfaces, and customer support channels.
This Policy applies to all personal data collected through: account registration; identity verification (KYC); deposits and withdrawals; gameplay and sports betting activity; communications with our customer support team; and use of our website, including passive data collected via cookies and server logs.
By registering an account or using the bajebd platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must cease using the platform and may request account closure by contacting us at [email protected].
2. Personal Data We Collect
bajebd collects personal data through several channels. The categories of personal data we collect, and the specific data points within each category, are set out in the table below:
| Category | Data Points Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID or passport number | Registration form; KYC document upload |
| Contact Data | Email address, mobile phone number, residential address (city, district, Bangladesh) | Registration form; account settings |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, bank account reference details, transaction history, deposit and withdrawal amounts in BDT | Payment processing; transaction records |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, geolocation (country/city level) | Server logs; cookies; device fingerprinting |
| Usage Data | Games played, bets placed, bet amounts, win/loss records, time spent on platform, pages visited, features used | Platform activity tracking |
| Communications Data | Content of live chat messages, email correspondence, and support ticket records | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods, problem gambling referrals | Account settings; player protection tools |
2.1 Data You Provide Voluntarily
The majority of personal data we hold is provided directly by you during account registration, KYC verification, payment processing, or when you contact our support team. Providing this data is a contractual requirement — without it, we cannot open an account, verify your identity, or process transactions on the bajebd platform.
2.2 Data Collected Automatically
When you access the bajebd platform, certain technical and usage data is collected automatically by our systems regardless of whether you are logged in. This includes your IP address, browser type, device identifiers, and the pages and features you interact with. This data is used primarily for security monitoring, fraud detection, and platform performance optimisation.
3. How We Use Your Personal Data
bajebd processes your personal data only for legitimate, defined purposes. We do not use your data for undisclosed purposes or in ways that are incompatible with the purposes listed below:
- Account Management: To create, maintain, verify, and close your player account, including identity and age verification as required by our responsible gaming obligations.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records for your account.
- Platform Delivery: To provide access to our casino games (slots, live casino, specialty games) and sports betting markets (cricket, football, kabaddi), and to personalise your platform experience.
- Customer Support: To respond to your enquiries, complaints, and support requests via live chat and email in a timely and effective manner.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
- Responsible Gaming: To monitor gameplay patterns, enforce self-imposed deposit limits and exclusion periods, and identify players who may be exhibiting signs of problem gambling, in accordance with our Responsible Gaming Policy.
- Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from authorities, and meet anti-money laundering (AML) and KYC obligations.
- Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, identifying popular features, and developing new offerings.
- Communications: To send you account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about bonuses and offers available on the platform.
4. Data Sharing and Disclosure
bajebd does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
4.1 Service Providers and Technology Partners
We share data with carefully selected third-party service providers who assist us in operating the bajebd platform, including:
- Game Providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive aggregated session and bet data necessary to deliver their game services. These providers operate under their own data protection frameworks and do not receive your full identity data.
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors (Visa/Mastercard networks) receive the minimum financial data necessary to process your transactions.
- KYC Verification Partners: Third-party identity verification services may receive copies of your identity documents to assist with age and identity verification. These providers are contractually bound to process data solely for KYC purposes.
- Hosting and Infrastructure: Our platform infrastructure is hosted on secure cloud servers. Hosting providers have access to server-level data but are contractually prohibited from processing it for their own purposes.
- Fraud and AML Screening: Specialist fraud detection and anti-money-laundering screening services may process transaction patterns and identity data to identify suspicious activity.
4.2 Legal Disclosure
We may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts when required to do so by applicable law, valid legal process, or when we reasonably believe such disclosure is necessary to protect the rights, property, or safety of bajebd, our players, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of bajebd's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account prior to your data being transferred and becoming subject to a different privacy policy.
5. Cookies and Tracking Technologies
bajebd uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session, and to gather anonymised analytics about how the platform is used. The following table summarises the types of cookies we deploy:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, enable secure payment flows | Session / up to 24 hours |
| Functional | Remember your game preferences, bet history display settings, and responsible gaming limit settings | Up to 90 days |
| Analytics | Aggregate, anonymised data on page visits, feature usage, and platform performance to guide improvements | Up to 13 months |
| Security | Detect and prevent fraudulent login attempts, bot activity, and session hijacking | Session / up to 7 days |
bajebd does not deploy third-party advertising or behavioural retargeting cookies. You may control cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies may impair the functionality of the bajebd platform, including the ability to log in and conduct transactions.
6. Data Retention
We retain personal data for the minimum period necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. Our standard retention periods are as follows:
- Account and Identity Data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure to satisfy anti-money-laundering and financial record-keeping obligations.
- Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial compliance requirements.
- KYC Documents: Retained for five (5) years following account closure or the completion of the last transaction, whichever is later.
- Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required in connection with an unresolved dispute.
- Technical and Usage Data (logs): Retained for up to thirteen (13) months from collection, after which they are anonymised or deleted.
- Marketing Preferences: Retained until you withdraw consent or close your account, whichever comes first.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised is no longer considered personal data and may be retained indefinitely for analytical and statistical purposes.
7. Your Data Rights
As a player on the bajebd platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all requests within 30 calendar days of receipt.
Right of Access
Request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and who it has been shared with.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. Identity verification may be required before corrections are applied to sensitive fields.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
Right to Restrict Processing
Request that we limit the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or a deletion request is being reviewed.
Right to Data Portability
Request that we provide your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider.
Right to Object
Object to the processing of your personal data for direct marketing purposes or for purposes based on our legitimate interests, where your rights and freedoms override those interests.
8. Data Security Measures
bajebd takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- SSL/TLS Encryption: All data in transit between your browser or device and bajebd's servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
- Encryption at Rest: Sensitive data fields, including passwords (hashed with bcrypt), payment method identifiers, and KYC document files, are encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is restricted to bajebd staff and contractors on a strict need-to-know basis. All access is logged and subject to regular review.
- Two-Factor Authentication: bajebd's internal administrative systems require multi-factor authentication for all staff accessing player data environments.
- Regular Security Audits: We conduct periodic vulnerability assessments and penetration tests on our platform infrastructure to identify and remediate potential security weaknesses.
- Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, bajebd will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
While we employ robust security measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, enabling two-factor authentication where offered, and never sharing your login credentials with anyone. Report any suspected security incident to [email protected] immediately.
9. Minors and Age Restrictions
The bajebd platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, delete all associated personal data, and return any deposited funds via the original payment method.
If you believe that a minor has accessed or registered on the bajebd platform, please notify us immediately at [email protected] so that we can take prompt action. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.
10. Third-Party Links and Services
The bajebd platform may contain references to or integrations with third-party services, including game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) and payment processors (bKash, Nagad, Rocket, Upay). When you interact with these third-party services — for example, when launching a live casino game or initiating a bKash payment — you may be subject to the privacy policy and data practices of that third party.
bajebd is not responsible for the privacy practices, data security measures, or content of third-party services. We encourage you to review the privacy policies of any third-party service you interact with through the bajebd platform. The inclusion of a third-party service on the bajebd platform does not constitute an endorsement of that party's privacy or data practices.
11. Changes to This Privacy Policy
bajebd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via the email address on record at least seven (7) calendar days before the revised Policy takes effect.
The updated Policy will be published at bajebd.app/privacy-policy with a revised effective date. Your continued use of the bajebd platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how bajebd collects, uses, and protects your personal data.
12. Contact and Data Requests
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajebd handles your personal data, please contact our Data Support Team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
| Contact Method | Details | Response Time |
|---|---|---|
| Email (General Support) | [email protected] | Within 24–48 hours |
| Email (Data Rights Requests) | [email protected] — subject line: "Data Rights Request" | Within 30 calendar days |
| Email (Security Incidents) | [email protected] — subject line: "Security Incident" | Within 12 hours |
| Live Chat | Available via the bajebd platform after login, 24 hours a day, 7 days a week | Immediate to 10 minutes |
When submitting a data rights request, please include your full name, the email address registered to your bajebd account, and a clear description of the right you wish to exercise or the concern you wish to raise. Identity verification may be required before we can process your request, in order to protect the security of your account.
A Quick Summary of Your Privacy Rights
bajebd is committed to giving every player in Bangladesh full transparency and control over their personal data. Here is a plain-English summary of what you can ask us to do at any time:
See Your Data
Request a full copy of everything bajebd holds about you, delivered in a readable format within 30 days.
Fix Mistakes
Found an error in your profile or records? Ask us to correct it and we will update your data promptly.
Delete Your Data
Close your account and request deletion of your personal data, subject to our legal retention obligations.
Opt Out of Marketing
Withdraw your consent to receive promotional emails or SMS messages from bajebd at any time.
Ready to Play on a Platform You Can Trust?
Now that you understand how bajebd protects your privacy, explore our full range of games and sports betting markets — all secured with industry-standard encryption and fair-play practices designed for Bangladesh players.